Refund policy

Return & Refund Policy

Effective Date: 01 July 2025

Thank you for shopping with JIG JAR.
We want you to have a smooth and joyful experience with your purchase. If you are not fully satisfied, we are here to help.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging

  • Return request must be made within 7 days of receiving your order

  • Proof of purchase (order number, receipt, or email confirmation) is required

Due to hygiene and food-safety standards, used or opened kitchenware items cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Items damaged due to misuse, accidents, or improper handling

  • Sale, clearance, or promotional items (unless defective)

  • Gift cards or digital downloads

3. Defective or Damaged Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos/video showing the issue

  • We will offer a replacement, exchange, or refund depending on the situation

We cover replacement shipping for defective items.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you regarding approval or rejection of your refund

  • Approved refunds will be processed to your original payment method within 5–10 business days

Please note:
Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the item was damaged or incorrect

  • If the return is approved due to a product issue, shipping costs will be covered by us

6. Exchanges

We only replace items that are:

  • defective

  • damaged

  • received in error

To request an exchange, email us at contact@jigjar.com with your order number and details.

7. UAE Orders – Cash-on-Delivery (COD) Returns

For UAE customers who paid using COD:

  • Refunds will be issued via bank transfer or store credit (not cash)

  • Customer must provide full name, IBAN, and contact details

  • Refund processing time: 5–10 business days after approval

8. USA Orders (Amazon)

If you purchased via Amazon:

  • Returns, refunds, and replacements must follow Amazon’s return policy

  • Please process your request through your Amazon account for faster service

9. Order Cancellation

  • Orders may be cancelled before they are shipped

  • Once shipped, cancellation is not guaranteed and depends on courier status

  • COD orders that are refused at delivery may result in restriction of future COD eligibility

10. How to Start a Return

To initiate a return, please contact us at:

📧 contact@jigjar.com 

Include:

  • Order number

  • Full name

  • Reason for return

  • Photos/videos (if relevant)

Our team will guide you through the next steps.

11. Customer Support

We’re here to help.
If you have questions about returns, exchanges, or refunds, reach us at:

📧 contact@jigjar.com

JIG JAR Customer Support